ZorvexOpsCustomer Experience Outsourcing
Support that sounds like your team, at a volume yours couldn't handle alone.
Most support queues don't break because the product is broken — they break because the team answering tickets can't keep pace with how fast the business is growing. ZorvexOps builds and staffs the customer experience layer around your product: voice, chat, and email, covered around the clock, by agents who are trained on your specific workflows before they take a single live conversation.
Every account starts with a two-week ramp where our team learns your macros, tone, escalation paths, and edge cases directly from your existing playbooks. From there, agents are measured against the same response-time and resolution targets your own team would be held to — not a generic industry benchmark.
Quality isn't sampled after the fact. Every shift includes structured case review, and CSAT is tracked and reported back to you on a weekly cadence, not buried in a quarterly summary.
What's included
- Voice, chat & email channels
- Multilingual agents across 12 languages
- CSAT tracked and reported weekly
- Tiered escalation directly to your team
Where this service runs deepest.
Related industries where our customer experience teams have the most operational depth.