ZorvexOpsEvery operation
you outsource,
logged, staffed,
and accounted for.
ZorvexOps runs the customer experience, back-office, and sales operations behind growing businesses — with trained teams and reporting you can actually check against.
Four practice areas. Staffed, measured, and reported on differently.
Open a line item to see how it's structured — pick one, or build a blended team across all four. View all services →
Customer Experience
view detail →Customer support, email and chat support, technical support, and help-desk coverage — staffed, trained on your product, and monitored against the SLAs you set.
- Voice, chat & email channels
- Multilingual agents across 12 languages
- CSAT tracked and reported weekly
- Tiered escalation to your team
Back Office Operations
view detail →Data entry, data and document processing, administrative support, and order management — built with double-entry QA and a clear audit trail on every record.
- Document digitization & indexing
- Order & inventory support
- Full audit trails
- Turnaround measured against your SLA
Sales & Lead Generation
view detail →Lead generation, appointment setting, inside sales, and sales support — teams that work inside your CRM and hand off warm, qualified conversations.
- Outbound & inbound coverage
- CRM-native workflows
- Appointment setting
- Sales enablement support
Specialized Operations
view detail →Quality assurance, claims processing, insurance support, healthcare support, and finance & accounting support — handled by teams trained for regulated work.
- Claims & adjudication support
- Insurance operations support
- Healthcare administration
- Finance, AP/AR support
What we track internally is what we report to you.
No vanity metrics — these are the same numbers reviewed in our own operations meetings.
Round-the-clock operations
Shift-covered teams so support and processing don't stop at 6pm.
Data security by default
Access controls and confidentiality built into the workflow, not bolted on.
Dedicated account management
One point of contact who knows your operation — not a rotating queue.
Scalable workforce
Add or reduce headcount within weeks as demand shifts.
How an engagement starts.
Four stages, from first call to a running operation your team can rely on.
Discover
We map your current process, volumes, and where things break down today.
Design
We build the workflow, staffing plan, and QA structure around your requirements.
Launch
Teams are trained on your systems and deployed, with a ramp period built in.
Optimize
We monitor performance against agreed metrics and adjust the operation monthly.
Operational depth in the industries that need it most.
Select an industry to see how the operation is typically structured. View all industries →
Insurance
Submission intake, claims processing, and policy servicing support for carriers, MGAs, and brokerages handling high application volume.
Healthcare
Administrative and patient-facing support that stays compliant with the standards healthcare operations require.
E-commerce
Order management, returns handling, and always-on customer support built around peak-season volume swings.
Real Estate
Listing coordination, tenant support, and back-office processing for property managers and portfolios of any size.
Financial Services
Back-office processing and customer support for lenders, fintechs, and financial operations teams.
Technology
Technical support and help-desk operations for SaaS and product companies scaling their user base.
Built for two markets, run as one operation.
ZorvexOps is structured around UK and US client hours, with delivery teams working in parallel.
United Kingdom
United States
Lahore, Pakistan
Technology-enabled, not technology-dependent.
Automation handles the repeatable steps; trained specialists handle judgment calls and quality.
Confidentiality and continuity, treated as operational requirements.
Certifications below are placeholders — set to reflect your actual compliance status before launch.
Access controls
Role-based access to client systems, logged and reviewed on a regular schedule.
Secure infrastructure
Managed devices and monitored networks across every delivery site.
Quality monitoring
Case review built into daily operations, not sampled after the fact.
Confidentiality
NDAs and data-handling agreements in place before any account work begins.
Business continuity
Backup staffing and site plans so operations don't stop for local disruptions.
Data protection
Client data segregated by account, with defined retention and deletion policies.
Recent operations, in brief.
Illustrative examples — open one to see the full structure.
Customer Support Transformation
Claims Processing at Scale
Pipeline Rebuild
Build the future of work with us.
We hire for judgment, not just headcount — then invest in the training that lets people grow past their first role.
View open rolesLet's build a better operation.
Tell us what you're trying to fix or scale — we'll come back with how a team would actually be structured for it.